Podium consistently delivers
multi-lingual AI voice support
“Hamming's load testing capabilities helped us validate our voice agent performance under high traffic and across multiple languages, giving us confidence in our ability to scale globally.”
Jordan Farnworth, Director of Engineering at Podium
Meet Podium
Podium is a global provider of 24/7 AI-driven customer support, leveraging advanced voice agents to provide reliable service across multiple languages and during high-traffic periods.
Prior attempts at multi-language support often struggled with consistency and scalability. With Hamming, Podium tests and refines their voice agents across thousands of scenarios, ensuring they handle diverse languages, varying accents, and peak traffic periods with precision.
With Hamming, Podium was able to
The challenge: Ensuring global voice agent excellence
As a global provider of 24/7 AI-driven customer support, we needed to ensure our voice agents performed consistently across multiple languages and during high-traffic periods.
Before implementing Hamming, we were manually testing our voice agents, which was time-consuming and provided limited insights. Each language required separate testing workflows, and detecting subtle issues in different accents was challenging.
How Hamming Solved Multi-Language Voice Agent Testing
Multi-Language Test Scenario Creation
We developed comprehensive test scenarios in multiple languages and accents, ensuring coverage of diverse customer interactions and complex requests.
Load Testing and Performance Validation
Our platform simulated thousands of concurrent calls across different languages, measuring response times, accuracy, and system stability under various load conditions.
Continuous Monitoring and Optimization
We implemented real-time monitoring to track performance metrics and identify potential issues before they impact customer experience.
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